Merch Table

Store Policies

The short version: everything is printed to order for you, it ships worldwide, and if something arrives damaged or misprinted, I'll make it right. Details below.

Shipping

Every item is made to order by my print partner, Printful, as soon as you check out. That means less waste, but it also means a little production time before your order ships.

  • Production: usually 2–7 business days. Embroidered hats can take a few days longer.
  • Delivery after it ships: about 3–8 business days within Canada and the US, and about 7–20 business days internationally. These are estimates; carriers and customs can add time.
  • Shipping cost: calculated at checkout based on where you are and how many items you order. I ship worldwide.
  • Tracking: you'll get an email with a tracking link as soon as your order ships.
  • Duties and taxes: orders shipped outside Canada may be charged import duties or taxes by your country. Those are paid by the buyer on delivery.
  • Address: please double-check your shipping address at checkout. If a package comes back because of an incorrect address, re-shipping costs are the buyer's responsibility.

Returns & Exchanges

Because every item is printed specifically for you, I can't accept returns or exchanges for a change of mind or the wrong size. Please check the sizing notes on each product page before you order (for example, the hoodie runs small, so size up).

  • Damaged, defective or misprinted? Email me within 30 days of delivery with your order number and a photo of the problem, and I'll send a free replacement. If a replacement isn't possible, you'll get a full refund.
  • Lost or never arrived? If your tracking hasn't updated in a while or your order hasn't shown up, get in touch and I'll sort it out with the carrier.
  • Refunds go back to your original payment method and can take 5–10 business days to appear, depending on your bank.

Privacy Policy

I only collect what I need to answer you, fill your order and, if you ask for it, send you updates. I never sell your information.

  • What I collect: your name, email and message when you use the contact form; your email if you join the newsletter; and your name, email, shipping address and order details when you buy merch. Payments are processed securely by Squarespace and Stripe. I never see or store your full card number.
  • How it's used: to reply to you, to make and ship your order (your name and shipping address are shared with Printful and the shipping carrier for that purpose only), and to send the newsletter if you subscribed.
  • Cookies and analytics: this site runs on Squarespace, which uses cookies to keep the site and cart working and to give me basic, anonymous visitor statistics.
  • Your choices: you can unsubscribe from the newsletter at any time using the link in any email. You can also ask me to show you, correct or delete the personal information I have about you.
  • Where it's kept: information is stored with the services that run this site and store (Squarespace, Printful and Google Workspace), which may store data outside Canada. I handle personal information in line with Canada's privacy law (PIPEDA).

Questions about an order or your information? Email info@mitchmainville.com or use the contact form.

Last updated: November 2026